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Ombudsman - Local complaints commissioner

An ombudsman ( is available to you and your family, in case you have problems or questions, or if you require assistance. The availability of a ombudsman is in accordance with the Act Respecting Health & Social Services (Bill 120). 

The ombudsman also acts as a resource person, or as a liaison in situations which require mediation between patients and health care providers. In addition, patients' concerns are discussed at various hospital committees, dealing with such topics as research ethics, clinical ethics, and quality of care.

Patients looking for the office, or to register a complaint, should be encouraged to call 514-340-8222 ext. 24222 to discuss their concerns, or if required, make an appointment.

The ombudsman can be reached Monday to Friday, from 8:00 a.m. to 4:00 p.m., 514-340-8222, local 24222. 

Click to read the JGH Complaints and Comments Pamphlet

Click to read the JGH Rights Pamphlet

Useful Links

Regroupement provincial des comités des usager (RPCU)